CHES (Certified Health Education Specialist) Practice Exam 2026 - Free Health Education Specialist Practice Questions and Study Guide

Question: 1 / 400

Which of the following is the first step in the conflict resolution process?

Clarify perceptions

Create an atmosphere for goal accomplishment

Creating an atmosphere for goal accomplishment is the first step in the conflict resolution process because it sets the stage for productive dialogue and collaboration. This step involves fostering an environment where all parties feel safe and respected, which is crucial for open communication. When individuals feel comfortable, they are more likely to share their thoughts and feelings honestly, which is essential for understanding the root causes of the conflict.

By establishing a supportive atmosphere, it assists parties in moving beyond their immediate disagreements and toward mutual understanding. This foundation ultimately paves the way to address issues such as perceptions, needs, and the development of specific goals and objectives later in the process. Without this initial step, attempts to resolve conflicts may be hindered by feelings of distrust or defensiveness, making it significantly more challenging to reach a resolution collaboratively.

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Focus on needs

Develop goals and objectives

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